Delivery, Assembly & Warranty
We want the experience after you place an order to feel as clear as the product itself. This page explains our current delivery scope, assembly guidance, damage reporting process, return eligibility, and warranty coverage.
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Delivery currently focused on T1 cities
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Damage must be reported within 24 hours
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Installation support is not currently available
Delivery Coverage
At the moment, our delivery operations are focused on T1 cities.
Delivery availability may vary depending on the product and location. If a product or location falls outside our standard service scope, delivery feasibility may need to be checked separately.
Delivery Timelines
Ready Products
Our current delivery timeline for ready products is typically 2–4 weeks.
Made-to-Order Products
Made-to-order products also generally fall within a 2–4 week timeline, depending on the product and location.
Custom Products
For custom products, timelines depend on the design, scope, and complexity of the request.
Important Note
All timelines are indicative and may vary based on:
- product type
- customization requirements
- delivery location
- operational factors related to dispatch and transport
We believe it is better to communicate this clearly upfront rather than overpromise fixed timelines.
Assembly & Installation
Assembly requirements can vary by product.
Some products:
- may require no assembly
- may support self-assembly
- may require local carpenter assembly
Where relevant, the product details should specify the assembly requirement.
Installation Support
At the moment, we do not provide installation support.
This is important to understand before ordering, especially for products that may require local carpenter assembly after delivery.
What to Check at Delivery
When your order arrives, we recommend that you:
- inspect the outer packaging
- check for any visible damage
- review the product carefully after delivery
- report any visible transit-related issue within 24 hours
If there is a damage-related concern, please keep the packaging until the issue has been reviewed.
This helps us assess and support the issue more effectively.
Damage During Transit
If a product is damaged during transit, we currently provide support on a case-by-case basis, with replacement support available for transit damage reported within 24 hours of delivery.
To raise a damage-related issue:
- report the issue within 24 hours of delivery
- share relevant photos and/or videos
- keep the packaging until the case is reviewed
Timely reporting is important because delayed claims become much harder to verify accurately.
Returns
We currently allow a 7-day return window on eligible products.
Return eligibility may exclude:
- customized products
- used products
- products damaged after delivery due to mishandling
Return requests are subject to product condition and eligibility review.
Because furniture is a category with product-specific handling and customization considerations, not all products can be treated in the same way. We prefer to keep this clear from the beginning.
Cancellations
Standard Orders
Cancellations are allowed before dispatch.
Custom Orders
For custom orders, cancellations are allowed before production starts.
Since customized and made-to-order products may involve advance production planning, material allocation, or work already underway, cancellation flexibility may vary depending on the order stage.
Warranty
We currently offer a 3-year limited warranty.
What the warranty covers
The warranty is intended to cover:
- manufacturing defects
- structural issues
This means the warranty applies to issues that arise from product-making or build quality, rather than from normal product behavior or external usage conditions.
What the Warranty Does Not Cover
The warranty does not cover issues arising from:
- normal wear and tear
- natural variation in wood or finish
- stains
- misuse
- improper handling
- damage caused by moisture exposure
- damage caused by prolonged sunlight exposure
- damage caused during or after third-party assembly or handling
This is especially important for handcrafted and natural-material furniture, where some variation is normal and should not be treated as a defect.
A Few Important Expectations
Product timelines may vary
Even when a general timeline is shared, actual timelines may differ depending on the product and location.
Assembly needs can vary by design
Not every product is handled the same way. Some are ready to use, while others may require self-assembly or local carpenter support.
Damage claims must be reported quickly
Any transit-related issue should be reported within 24 hours of delivery, along with supporting photos or videos.
Custom and made-to-order items need extra clarity
Custom orders may have different handling in terms of timelines, cancellation flexibility, and return eligibility.
Clear Expectations Make for a Better Buying Experience
We believe post-purchase clarity is just as important as product clarity. When delivery, assembly, damage support, and warranty expectations are communicated honestly, customers can make better decisions with more confidence.
If you have a product-specific question that is not covered here, we recommend checking the product details or reaching out to us directly before placing your order.